Booking & Cancellation Policy

Appointments & Deposits

• Securing Your Spot: All bookings require a valid credit/debit card on file.
• Deposits: A non-refundable 50% deposit is required for all color services, extensions, and appointments lasting longer than two hours. This deposit goes directly toward your final balance.
• Confirmations: You will receive an automated text and email reminder 48 hours before your scheduled appointment. Please confirm via the link provided.

Cancellations & Rescheduling

• 48-Hour Notice: We require at least 48 hours’ notice to cancel or reschedule an appointment without penalty.
• Late Cancellations: Cancellations made within 24 to 48 hours of your service time will be charged 50% of the scheduled service price.
• Same-Day Cancellations & No-Shows: Cancellations made under 24 hours or missed appointments without notice will be charged 100% of the scheduled service price.

Punctuality & Adjustments

• Late Arrivals: If you are running late, please let us know immediately. Arrivals 15 minutes or more past your scheduled time may require us to shorten your service or reschedule, incurring a late cancellation fee.
• Service Adjustments: We want you to love your hair. If you need any tweaks to your cut or color, please contact us within 7 days of your appointment for a complimentary adjustment.